1. Global Acceptance of Terms
Novora Agency ("the Agency") is an international strategic engineering and design firm founded in Nigeria. By accessing our platform or engaging our services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and the Agency, regardless of your physical location.
2. International Scope of Services
The Agency provides strategic web design, brand identity, and technical engineering services to a global clientele. Each project is governed by these Terms and a project-specific Service Agreement or Statement of Work (SOW). In the event of a conflict, the SOW shall prevail for that specific engagement.
3. Intellectual Property Rights
Our commitment to excellence includes the protection of intellectual assets across jurisdictions:
- The Agency retains ownership of its proprietary methodologies, frameworks (including the PAGED framework), and pre-existing code libraries.
- Upon receipt of final payment, full ownership of custom visual designs and project-specific code is transferred to the client.
- The Agency reserves the right to showcase completed works in its global portfolio and marketing materials unless an explicit Non-Disclosure Agreement (NDA) is executed.
4. Financial Terms
All project fees are structured based on defined milestones. Invoices are issued in the currency specified in the SOW. Delayed payments may result in the suspension of global project work and timeline shifts. Payments for successfully completed milestones are non-refundable.
5. Termination of Service
Either party may terminate a service engagement with written notice if the other party breaches a material term of the SOW. Upon termination, the client shall pay for all work completed up to the date of termination, and the Agency shall deliver all completed assets corresponding to paid milestones.
6. Ethical & Prohibited Use
Clients and users agree not to utilize Agency deliverables for any purpose that violates international law or the laws of the Federal Republic of Nigeria. This includes, but is not limited to, fraudulent activities, the distribution of infringing content, or the promotion of illicit digital practices.
7. Global Data Privacy Standards
While rooted in Nigeria and compliant with the Nigeria Data Protection Regulation (NDPR), the Agency adopts global best practices for data privacy, including principles aligned with the GDPR and CCPA where applicable to our international clients. Detailed information is available in our Privacy Policy.
8. Third-Party Services
The Agency may integrate third-party tools, APIs, or hosting services into your project. While we select reputable providers, the Agency is not responsible for the performance, security, or uptime of these third-party platforms.
9. Professional Accountability & Liability
Novora Agency maintains high technical and strategic standards at launch. However, the Agency is not liable for indirect or consequential damages arising from client-side modifications, third-party platform failures, or lack of maintenance once the product is handed over, unless an active Maintenance Agreement is in effect.
10. Modifications to Terms
The Agency reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued engagement with our services constitutes acceptance of the updated terms.
11. Governing Law & International Arbitration
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms that cannot be resolved through mutual mediation shall be referred to and finally resolved by arbitration in Lagos, Nigeria, in accordance with international arbitration standards as recognized under the Nigerian Arbitration and Mediation Act.