1. Global Privacy Commitment
Novora Agency ("we," "us," or "the Agency") is committed to protecting the privacy of our global clients and visitors. While we are founded in Nigeria, our data practices are engineered to meet international standards of transparency and security.
2. Information We Collect
We collect information to provide better services to our users. This includes:
- Identification Data: Name, work email, and company details provided through contact forms or resource downloads.
- Technical Data: IP address, browser type, and usage patterns collected via cookies to optimize site performance and empathy.
- Marketing Preferences: Information regarding your subscription to our monthly growth reports.
3. Legal Basis for Processing
Under international laws (including GDPR and NDPR), we process data based on:
- Contractual Necessity: To perform services defined in a Statement of Work.
- Legitimate Interest: To improve our platform's technical standards and brand aura.
- Consent: When you explicitly opt-in to receive our resources or insights.
4. International Data Transfers
As a global agency, we utilize cloud-based tools and servers located in various jurisdictions (including the US and EU). By using our platform, you acknowledge that your information may be transferred to and processed in countries outside of your own.
5. Your Data Rights
Regardless of your location, we provide the following rights to all users:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Erasure: Request that we delete your personal data from our active marketing databases.
- Right to Object: Opt-out of any marketing communications at any time via the "unsubscribe" link.
6. Regional Compliance
NDPR (Nigeria)
Fully compliant with the Nigeria Data Protection Regulation for all local data processing.
GDPR (Europe)
Adhering to strict data protection and privacy standards for our European clientele.
CCPA (USA)
Ensuring transparency and data control rights for our clients and visitors based in California.
Global Standards
Continuous monitoring of evolving data laws to maintain an international standard of trust.
7. Data Security
We implement enterprise-grade security protocols to protect against unauthorized access, alteration, or destruction of data. We do not sell or trade your personal information to third parties.
8. Contact Our Privacy Lead
For any questions regarding this policy or to exercise your data rights, please contact us at novorahq@gmail.com.